If your KYC fails, do not worry - we are here to help.


Your KYC could have failed for several reasons:


  • The system is taking a bit of time to sync with your vault
  • Your application needs a manual review
  • Some of your documents were not accepted


Acceptable documents required to KYC:

  • Documents must be clear and visible
  • Photo ID with a clear photo of you with your date of birth that has not expired.
  • Proof of address that is less than 6 months old that show:
    • Your full name
    • Date of issue (not older than 6 months)
    • The address is clearly indicated and match the details you submitted. 
  • Acceptable address documents include:
    • Utility bill e.g. gas, electricity, mobile phone or internet bill.
    • Correspondence from a Government department or agency.
    • Statement/letters issued by a bank/financial institution, or an authorized insurer (for credit card statement, please mask the card number).


If your KYC failed and you want to submit new documents please submit a ticket asking us to reset your KYC.

Please do not share your KYC documents with us over FreshDesk, we are unable to upload them on your behalf.


Before opening a ticket please allow some time for a manual review or for our vendors KYC system to sync. If you receive an approval email after initially receiving failed application you should be good to go.


If you would like to open a ticket please email support@worldmobiletoken.com and we will investigate.